Book & podcast collection

The Heart of Business: Leadership Principles for the Next Era of Capitalism

byHubert Joly

Former Best Buy chief executive Hubert Joly argues that companies thrive when they place human purpose and relationships at the center of business. Recounting Best Buy's turnaround, he explains how leaders can listen to frontline employees, clarify a meaningful mission, strengthen customer value, and improve performance without treating people as costs to minimize. Joly rejects the false choice between profit and purpose, presenting profit as an outcome that enables service to stakeholders. The book offers principles for leading with vulnerability, trust, and accountability while showing how a people-first approach must be translated into operational decisions rather than left as inspiring language.

Publisher

Harvard Business Review Press

Publication date

2021

Format

Print edition

Pages

304

ISBN

9781647820381